Conflict Resolution Mastery: Negotiation & Mediation Skills https://WebToolTip.com Published 2/2026
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 4h 24m | Size: 4.2 GB
A research-based framework for handling difficult conversations, negotiations and high-stakes conflicts
What you'll learn
Analyze difficult conversations by identifying facts, emotions, and identity issues driving conflict
Apply principled negotiation frameworks to move from positions to underlying interests
Create win-win solutions using interest-based problem-solving and objective criteria
Navigate high-stakes conversations when emotions are strong and opinions differ
Use active listening techniques to understand content, feelings, and identity concerns
Create psychological safety to support productive dialogue during conflict
De-escalate emotionally charged situations using proven communication strategies
Facilitate mediation conversations as a neutral third party using a structured process
Recognize personal conflict triggers and manage emotional stories during disputes
Adapt conflict resolution skills to workplace, team, and personal relationship contexts
Requirements
No prior training in conflict resolution, negotiation, or mediation is required
Willingness to reflect on real conversations and apply frameworks in practice
Openness to self-assessment and skill development